Terms & Conditions
Please read these terms carefully before using our services
Last updated: January 2026 ; Effective: Immediately
01
Terms & Conditions
Welcome to Maulipaan.com
By using our website and placing orders, you agree to the following terms:
1 General
- You must be at least 18 years old to place orders.
2 Products & Orders
- We sell freshly prepared paan and related items.
- Orders once placed cannot be modified.
- We reserve the right to refuse or cancel any order.
3 Pricing
- Prices are listed in INR and include applicable taxes unless stated otherwise.
- Delivery charges may apply based on location.
4 Payments
- We accept payments via PhonePe and other available UPI methods.
- Orders will only be processed after successful payment.
5 Delivery
- Delivery times are estimates and may vary due to traffic, weather, or demand.
- Ensure correct address and contact details; we are not responsible for incorrect entries.
6 Liability
- We are not liable for delays or damages beyond our control.
- Consumption of paan products is at your own discretion.
02
Privacy Policy
At Maulipaan.com, we respect your privacy
1 Information We Collect
- Name, phone number, address
- Payment details (processed securely via PhonePe)
- Order history
2 How We Use Your Data
- To process and deliver orders
- To improve services
- To communicate updates or offers
3 Payment Security
Payments are processed via secure third-party gateways like PhonePe.
We do NOT store your card or UPI details.
4 Data Sharing
We do not sell your data. We may share it with:
- Delivery partners
- Payment providers (like PhonePe)
5 Cookies
- We may use cookies to improve your browsing experience.
03
Refund Policy
Due to the perishable nature of paan
❌ No Refund Conditions
- Change of mind after order is placed
- Incorrect order placed by customer
✅ Eligible Refunds
- Wrong item delivered
- Order not delivered
- Product received is spoiled/damaged
3 Refund Process
1
Contact us within 2 hours of delivery
2
Provide photo proof (if applicable)
3
Approved refunds processed within 5–7 business days via original payment method
04
Cancellation Policy
Order cancellation rules
1 Order Cancellation
⚠️
Orders cannot be cancelled once placed.
2 We May Cancel Orders If
- Item unavailable
- Delivery not feasible
- Suspicious or fraudulent activity detected
05
Health Disclaimer
Important health information
Age Disclaimer
"We do not sell tobacco products in our store."