01
Terms & Conditions
Welcome to Mauli Snacks and Pan Shop
By using our website and placing orders, you agree to the following terms:
1 General
- You must be at least 18 years old to place orders.
2 Products & Orders
- We sell freshly prepared paan and related items.
- Orders once placed cannot be modified.
- We reserve the right to refuse or cancel any order.
3 Pricing
- Prices are listed in INR and include applicable taxes unless stated otherwise.
- Delivery charges may apply based on location.
4 Payments
- We accept payments via PhonePe and other available UPI methods.
- Orders will only be processed after successful payment.
5 Delivery
- Delivery times are estimates and may vary due to traffic, weather, or demand.
- Ensure correct address and contact details; we are not responsible for incorrect entries.
6 Liability
- We are not liable for delays or damages beyond our control.
- Consumption of paan products is at your own discretion.
02
Privacy Policy
At Mauli Snacks and Pan Shop, we respect your privacy
1 Information We Collect
- Name, phone number, address
- Payment details (processed securely via PhonePe)
- Order history
2 How We Use Your Data
- To process and deliver orders
- To improve services
- To communicate updates or offers
3 Payment Security
Payments are processed via secure third-party gateways like PhonePe.
We do NOT store your card or UPI details.
4 Data Sharing
We do not sell your data. We may share it with:
- Delivery partners
- Payment providers (like PhonePe)
5 Cookies
- We may use cookies to improve your browsing experience.
03
Refund Policy
Due to the perishable nature of paan
❌ No Refund Conditions
- Change of mind after order is placed
- Incorrect order placed by customer
✅ Eligible Refunds
- Wrong item delivered
- Order not delivered
- Product received is spoiled/damaged
3 Refund Process
1
Contact us within 2 hours of delivery
2
Provide photo proof (if applicable)
3
Approved refunds processed within 5–7 business days via original payment method
04
Cancellation Policy
Order cancellation rules
1 Order Cancellation
⚠️
Orders cannot be cancelled once placed.
2 We May Cancel Orders If
- Item unavailable
- Delivery not feasible
- Suspicious or fraudulent activity detected
05
Health Disclaimer
Important health information
Age Disclaimer
"We do not sell tobacco products in our store."
06
Shipping Policy
Freshly prepared paan delivered quickly and carefully
📦 Order Processing
- Orders are processed within 15–30 minutes
- Confirmed only after successful payment
⏱️ Delivery Time
- Estimated delivery: 30–60 minutes
- May vary due to traffic, weather, or demand
1 Delivery Location
- Delivery available within 2 KM radius from nearest store
2 Delivery Charges
- Free delivery above ₹300 with minimum 5 paan products
- Standard charges apply for smaller orders
3 Order Tracking
- Real-time updates available on website dashboard
4 Delivery Conditions
- Customer must be available at delivery location
- Delivery partner will attempt contact
- Order may be cancelled after failed attempts
5 Order Cancellation
- Allowed only before preparation starts
- Not allowed after preparation or dispatch
6 Failed Delivery
- Incorrect address
- Customer not reachable
- No refund will be provided
7 Special Note
- Freshly prepared paan ensures quality
- Proper packaging and quick delivery maintained
8 Contact for Shipping Issues
- Phone: +91-9876543210
- Email: maaulipaanshop@gmail.com